Frequently Asked Questions
When will my order arrive?
After dispatch, delivery times vary depending on the shipping method selected at checkout.
UK orders - posted 2nd Class signed / tracked post take 2-5 business days to arrive. However, Royal Mail do advise that it can take up to 13 working days to arrive due to unforeseen delays at times.
International orders - shipping varies depending on the proximity of your destination country, with orders generally taking 1-2 weeks to arrive. However, as above Royal Mail advises that orders can take up to 6 working weeks to arrive. Some parcels may have additional delays at customs.
Although delays are not common, unfortunately these are completely out-with my control. If your order has not arrives after the advised time-frames above, please get in touch.
Card Stands are made to order and this means this bigger the order, the more time required to print.
For orders up to 100 stands, print time is around 5 - 7 working days, for orders over this amount (100+) print time is around 5 working days per 100 stands.
Sizing details
All listings will have sizing in the description. Please take care to read the details.
Delivery Options
Orders are shipped with Royal Mail, with partner companies being used for international orders. Please see Royal Mail website for which partner courier is used within your country.
For UK orders:
All items come with 2nd class tracked signed for delivery and I am provided with delivery confirmation for all orders.
For international orders (everywhere excluding the UK):
All international orders are shipped with tracked postage to enable you to be updated on their journey. Please use Royal Mail's website to track as this is most up to date. Postage prices are based on weight, this is as large volumes of card stands can be heavy and require larger boxes for transit.
Earring Materials (Hooks, Studs and Clip Ons)
Earring Materials are silver and gold plated / toned nickel-free and lead-free.
All earrings are sold as 2 individual earrings to make a pair.
Order Packaging (Is your packaging eco-friendly?)
This means that all packaging supplies I use have either been made with recycled materials, are recyclable or re-purposed (i.e bubble wrap). The mailers I use to post items are now 100% recyclable.
The boxes, thank you cards and earring display cards are all made from card and cardboard and are recyclable.
3D Prints (Card Stands) What are they made of?
Polylactic Acid (PLA) filament is a recyclable, natural thermoplastic polyester that is derived from renewable resources such as corn starch or sugar cane.
The filament is biodegradable under certain conditions with high heat capacity and high mechanical strength. It can be melted without significant damage and does not emit toxins or fumes.
Is it Environmentally Friendly?
PLA production uses 65% less energy than producing conventional plastics and generates 68% fewer greenhouse gases and contains no toxins. PLA is a plant-based, biodegradable plastic.
Care instructions
In order to promote the longevity of your new pieces, please read the following steps:
*Avoid contact solvents such as perfume, deodorant and hairspray etc.
*Remove articles whilst exercising, sleeping or showering as this can cause items to tarnish.
*Store jewellery separately to avoid scratches from other items.
*Avoid dropping, bending or using excessive force which can lead to damage.
*Avoid placing items in direct sunlight or intense heat as this may cause the shape to change.
*Wipe 3D printed items with a damp cloth to clean. Not suitable for dishwashers.
Do you accept returns?
I am unable to accept returns for pierced earrings due to hygiene purposes as these are classed as intimate items. Bespoke, custom and made to measure items are also not returnable.
In order to arrange a return, buyers must contact me, and post the item back within 14 days of delivery. In order for items to be returned, they need to be unworn (if applicable) and in their original condition.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value and items. Posting by Tracked mail is advised.
When will my order be dispatched?
For individual dispatch times, please refer to the processing time-frame stated at checkout.
Bulk orders will require longer processing times. The general turnaround of printed orders is quicker than the estimate given but these are a guide as it can depend on the number of current orders and quantity of stands required for any 1 order.
Why is International postage so expensive?
Accessories are sent as Large Letters, by tracked postal services.
3D print orders depend on the quantity of items ordered. Obviously, the more you order, the heavier the parcel becomes. Postage on listings is calculated to reflect the anticipated cost. Any overages on postage are refunded once the item is posted and the price has been confirmed at the post office.
Unfortunately, there is no cheaper way to post and or to expedite the postal service
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